Our Reception staff are more than happy to sign for items on your behalf if required but we would ask that you note that we do have the following criteria for doing so, items should not be:

  • Larger than 300 mm depth x 300 mm height x 400 mm width

  • Over £150 in value

  • More than 11kgs in weight

  • Perishable food

If you are expecting an item that does not meet the criteria please arrange to have the delivery company call you directly to arrange delivery. You should note that if reception do sign or accept any item we cannot be responsible for lost or damaged items. If you leave halls you should arrange to redirect your mail as we cannot send on mail to you once you have vacated. Should we unknowingly sign for items of high value (over £150) we will not be held liable for any loss. In the case of any subsequent claim for loss or damage of any mail item the maximum compensation will be £150.

During vacations, mail will continue to be placed in your mailbox. If you are expecting something that may arrive during a vacation period please arrange an alternative address with the sender.

Amazon Lockers

Some of our residences have Amazon lockers where you can arrange to have a parcel delivered or leave one to be collected. They are very simple to use!

Firstly you need to add the locker to your Amazon address book, the names of the lockers are listed below:

Locker Name



Owens Park


Richmond Park


Hulme Hall


Tree Court, Owens Park


Dalton Ellis Hall


Oak House


Whitworth Park


Unsworth Park

Please note that you must be a resident at the Locker location to use this service. Some of the lockers are located inside areas where you require a key to access. The lockers should not be used for anyone who is a non- resident Amazon will delete the account of anyone using a locker who is not in that accommodation.

  1. Type**** into your browser. Replace ***** with the name of the locker you wish to add to your account. Don’t use space.

  2. You’ll be redirected to Amazon, sign into your account.

  3. Once signed in, Amazon will automatically add the address to your account.

From now on, simply select to “Dispatch / Return to this address” during checkout/returns process and complete your transaction as usual. All items must be eligible for a delivery to a locker.

Collecting Your Parcels

If your parcel is delivered to your reception you will receive an email from us to come and collect it. To collect your parcel you will need to show this email to the reception staff and have your student ID on hand so we can identify you. You will then need to sign out your parcel from the reception area.

If your parcel is delivered to the Amazon Locker you’ll receive an email notification with a unique pick up code. When you arrive to collect your parcel, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.

All parcels delivered to locker locations must be picked up within 3 business days. If you’re not able to collect your parcel within this timeframe, the parcel will be returned for a full refund.