Coronavirus Information

University of Manchester – Accommodation Commitment

Here at the University of Manchester we are committed to providing a first class student experience for all of our students as measures continue to be in place to help against the spread of Covid-19. This may look and perhaps feel slightly different to how things have been done in the past but we are firm in our commitment to ensure the health, safety and wellbeing of our staff, students, visitors and the wider community in the City.

We are considering the measures that need to be introduced to make sure that your welcome in the new semester ensures that you feel part of Manchester from your arrival. Halls of Residence have remained open throughout the pandemic and our teams are looking forward to saying hello. Some facilities may not be available in halls during the pandemic, we will continue to observe UK Government guidance to ensure the safety of our residents and staff.

The information outlined below is in relation to University Halls of Residence, if you are moving into a private Hall of Residence or other private accommodation please contact your landlord to understand their arrangements. If you need further advice please contact Manchester Student Homes via email: manchesterstudenthomes@manchester.ac.uk

Your wellbeing is important to us

  • If you are living in a flat then this is considered to be a household. If you are living in halls that are corridor based then we have identified rooms (maximum of 15 ) that will be designated as a household and you will be required to ensure that you use the facilities which are for your household only. Any government guidance for households will apply in all cases..
  • If you have any underlying medical conditions that may put you in a high risk category for Covid-19 you must tell us prior to arrival.
  • If you are displaying any symptoms of Covid-19 you should not travel and remain where you are for the relevant quarantine period. Do not arrive into halls.
  • If you display symptoms of Covid-19 after arriving in halls please self-isolate immediately. You are also required to let us know and we will ensure you have key information on support in halls and practicalities.
  • If we enter a further lockdown period we will be running regular census checks on all residents to check on how you are feeling and understand if there are any confirmed cases of Covid-19 amongst residents. This information is shared with all Residential and Sport Services teams, University Security and the management team within the halls we lease. This is to ensure the appropriate measures are put in place such as staff wearing PPE when in the vicinity of a confirmed case.
  • If you need to quarantine you will be expected to adhere to all the UK Government guidelines at all times.
  • We have reviewed our terms and conditions to explain what your rights are in the case of further lockdowns, to view please check our website here.
  • To help our hall communities you must tell us immediately if you develop any symptoms of Covid-10 and we do require you to undertake self-isolation. Our ResLife teams will stay in touch with you via phone to ensure you understand where to get support.
  • In a situation where a further outbreak of Covid-19 is experienced you may find our services reduce at short notice. This may also be the case if any of our team members have to self isolate or are diagnosed.
  • Guidelines will be in place when you arrive to support your living in hall whilst maintaining the required social distancing.
  • All our correspondence with you will be via the designated email address you used to book your room accommodation@manchester.ac.uk – remember and keep checking it, as well as our accommodation and ResLife facebook pages.
  • Remember we all have a responsibility for ourselves and each other.

Sharing a flat with someone in self-isolation

Due to the volume of new arrivals during the start of the academic year, and the limited number of rooms at our disposal, it is possible that you will, at some point, share accommodation with someone who is in a period of self-isolation.

However, depending on the reason for self-isolation, you and other flatmates may not need to self-isolate. For example:

1. If you share a flat with someone who is self-isolating because they have arrived from an amber list country, or been contacted by NHS, you are not required to self-isolate unless:

a. you have symptoms or a confirmed case of COVID-19

b. you are requested to do so by NHS and have not yet received a full course of a UK Government approved vaccine and a negative PCR test

2. Those who live in the same household as someone with COVID-19 should stay at home and self-isolate unless they are fully vaccinated or aged under 18 years and 6 months.

More information on household self-isolation exemptions can be found on the UK Government website https://www.gov.uk/coronavirus If we are made aware that you or a member of your flat has a confirmed or suspected case of COVID-19, we are required to advise all other flatmates so they can determine if they too need to self-isolate, and to allow you to plan for the safe use of the communal facilities within the flat.

Our Reception Teams

  • Please note that the ever changing situation means that we may have to reduce our services and / or our opening times. We apologise for any inconvenience this may cause.
  • Please adhere to all social distancing restrictions this may mean in some areas you will be required to queue outside.
  • We have installed Perspex screens on all our reception desks.
  • Please stand at least 2m away from a reception desk, in some areas rope barriers have been installed and in others an extra desk has been placed in front of the main reception.
  • Our teams will be happy to accept your mail / parcels. Please note that we will not sign for any packages for residents and we will not ask you to sign for packages when you pick them up. Please wait for a University email confirming we have your mail rather than a message from the supplier / delivery company.
  • If you are ordering off Amazon please consider using our lockers on sites, details can be found here.
  • If you need to make a licence fee payment we will provide an online link for you to use.
  • If you need to pay to replace a lost key, we’ll ask you to go on line and make payment. All you then need to do is show us the receipt at reception and we will replace your key.
  • If you are returning keys because you are vacating halls please use the key return boxes provided – place your key in a small bag or envelope and write on your University ID number (not your room number) and post them in the box.
  • When you come to collect your keys you can be assured that our teams will ensure social distancing is maintained.
  • We will not be providing information leaflets for you, instead check out our website for all that you need to know.
  • It is very important that you register with a local doctors surgery, we are working with a number of practices to implement an on line registration system which you can use even before you arrive here in Manchester.
  • Hand sanitiser will be available in all reception areas, please feel free to use it but please do not remove it.

Our Domestic & Portering Teams

  • The Domestic and Portering team are here to help support you in keeping your living environment clean. It is only through sharing responsibilities that we can keep the hall safe. You can help us do this by cleaning facilities after you have used them and respecting your fellow residents.
  • It would help us a great deal if you regularly move your waste and recycling to the external waste areas in order that double handling of items is minimised.
  • We will continue to deliver regular cleaning of your accommodation, and will be paying additional attention to communal bathrooms, communal facilities such as toilets, meeting spaces, launderettes and touchpoints.
  • We will put signage up requesting you not to enter areas where social distancing cannot be maintained for the safety of you and our staff.
  • We have rehearsed procedures for students self-isolating in halls and it is important that you adhere to any instructions you are provided with. This may mean that facilities become unavailable to you and you are asked to share with other areas.
  • We ask that you follow good hygiene practices in your accommodation like washing your hands when you arrive home and before you start other activities.
  • We ask that you follow one way systems in halls where they do operate.
  • We ask that lifts are used in accordance with social distancing which will mean only one- two persons using them at the same time if the space allows. Priority should be given to those with mobility issues.
  • Tidying of shared social spaces after use will greatly help our team focus on our priorities.
  • Launderette facilities will be cleaned every weekday, consider using the Circuit laundry app which will tell you when machines are free to use to minimise queueing.
  • The team are still here to support you. If you experience maintenance issues you should raise a request on the buildings maintenance system (liaise with the reception teams in private leased halls). If you have other domestic issues you can speak with members of our team or contact us via email. You may be asked to vacate your bedroom space during room checks or whilst maintenance repairs takes place in order that these can be done in a safe way. Please follow any reasonable requests.

Our Accommodation Office Team

  • We will continue to support your application to halls and process applications as fast as possible.
  • Please contact us on accommodation@manchester.ac.uk if you need us. Can we ask that you don’t keep re-sending the same email, we will get back to you as soon as we can.
  • We have been asked if we are allocating according to your course, this is not the case except if you are a nursing and midwifery student.
  • We may need to allocate you to a temporary room if we have received reports that someone in your household is self isolating or tests positive.
  • Students on one semester of study will be allocated into one area.

Our ResLife Team

  • Please ensure you complete the welcome and safety training which is mandatory for all residents. You will be sent a link prior to your arrival and this links to your My Manchester pages which records completion.
  • Our out of hours support will remain in place for all residents, however you will find support is offered over the phone in most cases. In very serious circumstances teams may attend to assist you.
  • We want you to enjoy your time in halls and will be running a series of events and activities you can take part in. Some of these will be virtual but we are hoping taking account of any restrictions on lockdown to be able to include small group face to face activities too.

For additional guidance you need to follow in relation to Coronavirus - please check the University website.

Coronavirus poses a risk to the physical and mental health of many - but if we all do our part we can help prevent transmission. You can read more information about looking after your physical and mental health, or what to do in a health emergency in the Your Wellbeing section.