About Us

The Accommodation Office is part of The University of Manchester. The Office provides a comprehensive service to all students of the University, administering and allocating over 9200 University owned bedrooms, with the aim of helping to support the student experience by providing efficient and effective accommodation services and facilities.

The Accommodation Office
The Student Services Centre
Burlington Street
Oxford Road
Manchester
M13 9PL

Tel: +44 161 275 2888
Fax: +44 161 275 3213
email:

The Accommodation Office Opening Hours are:

Mon - Fri: 9.00am - 5.00pm
Tue: 10.00am - 17.00pm &

Support Structure

The support structure that we provide consists of three main areas; The Accommodation Office, Hall Administration Offices and Pastoral Care.

Accommodation Office

The Office provides information and guidance on a range of issues including ways to deal with any problems that students might encounter over accommodation choices, special needs, existing accommodation difficulties, accommodation for students with families and on temporary accommodation, including provision available outside semester time.

Our objective is to support students in the following ways:

  • Provide accurate information and advice regarding the accommodation application/allocation process
  • Recognise applicants as individuals with their own requirements at all times
  • Allocate students into halls with the aim of providing balanced effective communities
  • Provide support and advice to administrative and pastoral colleagues working in the Halls of Residence
  • Provide financial advice to students where appropriate
  • Strive to provide affordable and value for money rent levels
  • Efficiently and effectively respond to student issues and concerns
  • Liaise/mediate/co-ordinate with other University departments to provide optimum support to residents
  • Seek student opinion, analyse trends and recommend developments to the facilities and services provided to students

Hall Administration Office

It is important that you learn where your hall administration office is as soon as possible. In some instances it is based in the hall, but this is not always the case. Your hall administration office will be able to assist you with daily enquiries, take your fees payments and should be your first port of call with any issues that you have relating directly to your specific hall of residence.

City Campus (North): Wright Robinson Hall, Altrincham Street, Manchester, M1 7JA. Tel: +44 161 306 3131

City Campus (Central): Grosvenor Residences, Grosvenor Street, Manchester, M1 7HR. Tel: +44 161 306 3232

City Campus (South): Grove House Office, Whitworth Park, 316 Oxford Road, Manchester, M13 9WJ. Tel: +44 161 275 4950

Victoria Park Campus: Dalton-Ellis Hall, Conyngham Road, Victoria Park, Manchester, M14 5RL. Tel: +44 161 306 9844

Fallowfield Campus: Owens Park, 293 Wilmslow Road, Fallowfield, Manchester, M14 6HD. Tel: +44 161 306 9900

Pastoral Care

Each hall of residence has an experienced pastoral team, who are there to help and assist you in what can be a very tumultuous time of life. They will be able to offer advice and assistance on a variety of matters, from hall based issues such as developing a cleaning rota with the rest of your flat, to guiding you in the right direction if you are having financial or academic issues

If you need to contact the duty tutor in an emergency and out of office hours then follow this link to the

Duty tutor mobile number for your hall

Customer Satisfaction

Each year we conduct a survey of what our residents think of our service and how they rate us. The results appear in the link below. We value our customers' opinions and where possible and practicable seek to act upon their comments.

Survey Results 2011/12

 

The Accommodation Office, The University of Manchester, Oxford Road, Manchester, M13 9PL UK
The Accommodation Office is part of The Directorate for the Student Experience

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